1. Your Right to Cancel (Appliance / Distance Sales)
If you purchase an appliance online, by phone, or outside of our showrooms, you have the right to cancel your order under the Consumer Contracts Regulations 2013.
• You may cancel your order within 14 days of receiving your goods.
• You then have a further 14 days to return the item to us.
To exercise your right to cancel, please notify us in writing by email to [insert email address], quoting your order number.
If you purchase an appliance online, by phone, or outside of our showrooms, you have the right to cancel your order under the Consumer Contracts Regulations 2013.
• You may cancel your order within 14 days of receiving your goods.
• You then have a further 14 days to return the item to us.
To exercise your right to cancel, please notify us in writing by email to [insert email address], quoting your order number.
2. Condition of Returned Goods
Returned appliances must meet the following conditions:
• Unused and uninstalled
• In original packaging, including all accessories, manuals and fittings
• In a resaleable condition
We reserve the right to refuse a refund or apply a deduction if goods are returned damaged, incomplete, or showing signs of use beyond what is reasonably necessary to inspect them.
⚠️ Installed appliances cannot be returned unless faulty.
Returned appliances must meet the following conditions:
• Unused and uninstalled
• In original packaging, including all accessories, manuals and fittings
• In a resaleable condition
We reserve the right to refuse a refund or apply a deduction if goods are returned damaged, incomplete, or showing signs of use beyond what is reasonably necessary to inspect them.
⚠️ Installed appliances cannot be returned unless faulty.
3. Return Costs
• Return shipping costs are the responsibility of the customer, unless the item is faulty or supplied incorrectly.
• Appliances must be returned using a tracked and insured delivery service.
• We recommend retaining proof of postage until your refund has been processed.
• Return shipping costs are the responsibility of the customer, unless the item is faulty or supplied incorrectly.
• Appliances must be returned using a tracked and insured delivery service.
• We recommend retaining proof of postage until your refund has been processed.
4. Refunds
• Refunds will be issued within 14 days of receiving the returned goods or proof of return.
• Refunds will be made to the original payment method.
• Delivery charges are refundable only at the basic delivery rate (where applicable).
• Refunds will be issued within 14 days of receiving the returned goods or proof of return.
• Refunds will be made to the original payment method.
• Delivery charges are refundable only at the basic delivery rate (where applicable).
5. Faulty or Damaged Goods
If your appliance arrives faulty or damaged:
• Please notify us within 48 hours of delivery
• Provide photos and a brief description of the issue
We will arrange a repair, replacement, or refund in line with your statutory rights under the Consumer Rights Act 2015.
After installation, faults are usually handled under the manufacturer’s warranty, although we will assist where required.
If your appliance arrives faulty or damaged:
• Please notify us within 48 hours of delivery
• Provide photos and a brief description of the issue
We will arrange a repair, replacement, or refund in line with your statutory rights under the Consumer Rights Act 2015.
After installation, faults are usually handled under the manufacturer’s warranty, although we will assist where required.
6. Manufacturer Warranties
All appliances are supplied with a manufacturer’s warranty. Warranty terms vary by brand and product. Registration may be required to activate extended warranties.
This warranty does not affect your statutory rights.
All appliances are supplied with a manufacturer’s warranty. Warranty terms vary by brand and product. Registration may be required to activate extended warranties.
This warranty does not affect your statutory rights.
7. Exclusions
The following items are non-returnable unless faulty:
• Installed or connected appliances
• Appliances made to special order or customised specifications
• Clearance or ex-display items (where clearly stated at point of sale)
The following items are non-returnable unless faulty:
• Installed or connected appliances
• Appliances made to special order or customised specifications
• Clearance or ex-display items (where clearly stated at point of sale)
8. Cancellations Before Dispatch
Orders cancelled before dispatch will receive a full refund.
Once goods have been dispatched, returns will be handled in accordance with this policy.
Orders cancelled before dispatch will receive a full refund.
Once goods have been dispatched, returns will be handled in accordance with this policy.
9. Contact Us
If you have any questions about returns, cancellations or warranties, please contact:
Kitchen Kit
If you have any questions about returns, cancellations or warranties, please contact:
Kitchen Kit
